Frequently Asked Questions
Product Information
Why is Swaddling Important?
Swaddling is one of the most important things you can do for your new baby. It’s going to help your little ray of sunshine sleep better and longer, it can prevent startle reflux and can help prevent SIDS (Sudden Infant Death Syndrome). Swaddling will also help your baby stay warm and toasty for the first few days of life until their internal thermostat kicks in.
When Should I Stop Swaddling?
Swaddling is generally safe and effective for newborns up to about 2-3 months old. However, there are a few signs that may indicate that it's time to stop swaddling your baby:
Rolling over: Once your baby starts to roll over on their own, usually around 4-6 months old, it's time to stop swaddling. Swaddling can interfere with their ability to move and turn over, which can be dangerous.
Breaking out of the swaddle: Some babies become more active and stronger as they grow, which can cause them to break out of the swaddle. If your baby is able to escape from the swaddle and you're concerned about their safety, it may be time to stop swaddling.
It's important to note that every baby is different, and some may be ready to stop swaddling earlier or later than others. If you're still unsure, it's best to consult with your pediatrician.
What is the Norani Baby Swaddle Made Of?
All our products are 95% GOTS organic cotton and 5% Spandex.
Do You Do Any Testing On Your Products?
Absolutely! Your children's safety is our upmost priority. All Norani Baby products are third party tested to meet the requirements of the Consumer Product Safety Commission.
What is GOTS?
GOTS organic cotton is a certification that ensures cotton is grown and processed using sustainable and environmentally-friendly methods, and workers are treated fairly. GOTS organic cotton is a popular choice for clothing, bedding, and other textile products because it is soft, breathable, and safe for the environment and workers. When you purchase products made from GOTS organic cotton, you can feel good knowing that you are supporting sustainable and ethical practices.
Shipping & Returns
Shipping Times
All orders placed will be ready to ship within two business days, regardless of the shipping method. Orders placed over the weekend or on a holiday will be ready to ship within the next two working business days. Orders shipping to the West Coast will arrive in 3-5 business days. Orders shipping to the East Coast will arrive in 7-10 business days.
Order Status
All orders come with shipping and delivery tracking. Please check your emails for updates. Allow 48 hours for tracking to be updated. If you have any questions regarding the status of your order, feel free to email us at info@norani.com.
What is Your Return Policy?
Returns will be accepted on unopened, unused swaddle within 14 days of purchase date. All returns must be pre-authorized and there will be a $5 restocking fee. ALL PERSONALIZED ITEMS ARE FINAL SALE.
To complete your return, simply email us at info@norani.com and provide proof of purchase and reason for return. All swaddles must be returned in original packaging. We do not provide refunds for gift cards.
Customers are responsible for return shipping charges.
As soon as we receive your return and inspect it, we will issue you a refund in the same form it was purchased in. If you received a norani product as a gift, please let us know and we’ll issue you a different form of credit. If you purchased your item from an authorized retailer, you will need to refer to their return policy and you will need to contact them directly.
Please send all returns to:
norani baby
263 W. Olive Ave
Suite 201
Burbank, CA 91502
EXCHANGES
We do not offer merchandise exchanges. To ensure you get the product you need, simply place a new order. As soon as we receive your return, we’ll refund your original method of payment.
Payment Information
We accept all major credit cards including VISA, Mastercard, American Express and Discover. We also accept Paypal, Apple Pay and Google Pay.
Customer Service
If you have any questions or concerns, feel free to reach out to us at info@norani.com.