shipping & returns

SHIPPING

All orders placed will be ready to ship within two business days, regardless of the shipping method. Orders placed over the weekend or on a holiday will be ready to ship within the next two working business days. Orders shipping to the West Coast will arrive in 3-5 business days. Orders shipping to the East Coast will arrive in 7-10 business days.

 

ORDER STATUS

All orders come with shipping and delivery tracking. Please check your emails for updates. Allow 48 hours for tracking to be updated. If you have any questions regarding the status of your order, feel free to email us at info@norani.com.

 

RETURN POLICY

Norani baby proudly stands behind the quality of our work and we want you to be happy, Mama. If you don’t love your snugababe swaddle as much as we do, we’ll happily accept your return or exchange within 14 days of purchase date. All returns must be pre-authorized.

To complete your return, simply email us at info@norani.com and provide proof of purchase and reason for return. All swaddles must be returned in original packaging. We do not provide refunds for gift cards. 

Customers are responsible for return shipping charges. 

As soon as we receive your return and inspect it, we will issue you a refund in the same form it was purchased in. If you received the snugababe swaddle as a gift, please let us know and we’ll issue you a different form of credit. If you purchased your item from an authorized retailer, you will need to refer to their return policy and you will need to contact them directly.

Please send all returns to: 

norani baby
263 W. Olive Ave
Suite 201
Burbank, CA 91502

 

EXCHANGES

We do not offer merchandise exchanges. To ensure you get the product you need, simply place a new order. As soon as we receive your return, we’ll refund your original method of payment.

 

INTERNATIONAL PURCHASES AND SHIPPING

International shipping coming soon.